UX principles for Predictive UX

So you are designing UX for #AI #machinelearning #IoT etc. etc. What should you keep in mind?

1. Create a mental model of needs and desires the system will intercept.
   Machine learning UX is a conversation between system and people. (don’t confuse with chatbot.)
2. Have a user story for every stage of prediction. Map user stories with needs and desires.
3. Set behaviour expectations (let users know of what system will do.)
   Explain when a state has changed or about to change (don’t give ugly surprises.)
4. Create clear ways for people to adjust the predictive behaviour (Don’t force people to take whatever is thrown at them, allow them to control.)
5. Don’t replace people. Support them through AI.
6. Don’t force people to train AI, They won’t.