Case Studies
Healthasyst: Clinic Management Portal for Healthcare Data Analytics
Healthasyst’s Clinic Management platform empowers healthcare providers with data analytics, comprehensive reports, and seamless access to data via BI tools. It facilitates efficient data handling, trend analysis, and enables informed decision-making, resulting in enhanced patient care and improved operational effectiveness in day-to-day medical practice.
Challenge
To address challenges such as updating the outdated UI, improving the organization of information for easier access, and enhancing user-centric report navigation and comprehension.
The existing Healthasyst platform faces several challenges. The outdated look and feel of the standard spagoBI reports template make it difficult to navigate and understand the information. The lack of proper information hierarchy leads to confusion in accessing relevant data. The large volume of daily recorded information makes it hard to focus on important details. The folder-based organization of reports is not user-centric, requiring users to remember specific locations. Additionally, the UI lacks essential functionality and has an outdated appearance.
High level goal
To provide a user-friendly interface that enables healthcare providers to efficiently navigate and access a vast amount of recorded information from day-to-day clinical practice. The platform aims to improve data comprehension, facilitate informed decision-making, and enhance the overall quality of patient care.
Project Approach
From definition to delivery
UI Evaluation
Task Agenda
The purpose of conducting a UI evaluation is to identify and address usability issues in HealthAsyst Reports. The evaluation aims to improve the effectiveness and efficiency of the system by focusing on content, interaction, navigation, and presentation aspects. The goal is to provide recommendations for enhancing the overall usability of the platform.
Findings
- Outdated look and feel.
- Redundant and repetitive interactions.
- Low affordance and lack of indication for changes.
- Inefficient font styles and inconsistent distribution of weightage.
- Inadequate data summary for clinic performance evaluation.
- Lack of visual hierarchy and inconsistent placement and style of visual elements.
- Absence of data sorting mechanism and local search functionality.
- Improper graphical representation for data summaries.
User Segments
Creation of Proto-Persona
The personas encompassed the goals, pain points, fears, and aspirations of the two primary user types. This enabled us to empathize with the users and generate effective ideas.
Front-Desk Executive
Front-Desk Manager
Practice Adminstrator
User Stories
Personas capture user attributes, while user stories bridge the gap by defining user intent without neglecting user attributes. This approach leads to refined feature requirements in user stories.
Information Architecture
It is designed to organize and categorize information in order to improve usability, findability, and enhance the overall user experience within the system.
Wireflows
Wireflows visually represent user flows and interactions, combining wireframes and flowcharts. They aid in planning and designing user experiences by illustrating navigation paths and screen interactions.
Analytics
Report
Web Connect
Wireframes
Wireframes were created to provide stakeholders with a foundational structure of the design and to receive feedback on it before proceeding to the visual design phase.
Style Guide
The next plan of action was to create colour palettes and typography that would help communicate the brand’s identity and also give the product an exciting feel.
Visual Design
A high-fidelity prototype was developed for each flow, incorporating the brand color palette and considering usability factors. This prototype provides a convenient way for users to learn and engage with the product.
