Human Resource and Payroll Management Suite.

The app has been developed organically by developers, solely focusing on meeting the specific requirements of their clients. However, they have been unable to dedicate sufficient attention to user experience. This has led to significant challenges faced by their app, prompting them to approach us for assistance in enhancing its overall user experience.

• To achieve consensus among all the stakeholders.
• Understand the long-term and short-term business goals,
• To gather all the existing knowledge about the company (customer reviews,
• perception about company, challenges)
• Identify current and expected user segments.
• Understand stakeholders aspirations, fears and hopes from the UX intervention.
• To discuss any benchmarks or design inclinations, if any.

• Provide a consistent experience across all modules.
• The design should offer a robust platform to managers, enabling them to manage and analyze data efficiently.
• The revamped user experience should help reduce customer queries by 50% related to completing task flows and overall experience.

• Reduce customer support queries.
• Increase referral business.
• Increase app store and Play Store ratings.
• Reduce training time.

• Portico management has proposed a two phase approach, clearly stating the modules to be addressed in each phase. They also expect a mobile first approach.

The purpose of this document is to highlight existing usability issues in the PORTICO MOBILE APP and suggest improvements to enhance the app’s functionality from a usability standpoint. The goal is to improve the effectiveness and efficiency of the system.

• Inconsistent design – all screens look different, confusing users.
• The overall design (look and feel) lacks contrast and a fresh colour palette.
• Information architecture needs be improved.
• Accessibility issues – Font styles lack impact, and the distribution of weights throughout the design is unclear.
• Effective navigational tools like tabs, hover tooltips, in-app guides are missing, making it difficult to use the app smoothly.
• Hand-holding assistance is missing.
• There is a lack of contrast between the foreground and background, resulting in low readability.
• A loader appears on every action, which creates a negative user experience.
• Use of inconsistent and complex icons. Icons can be simplified.
• No search bar option is available.
• Number of clicks can be reduced to complete a task.
• Navigation can be improved with better IA.
• The entire look and feel of the app appears dull and outdated.
• Visual weight should be given to prioritize the compare button, whether primary or secondary.
• The use of infographics can improve the presentation of information.

The personas covered the goals, pain points, fears and goals of two main user types. This exercise helped us empathize with the users and ideate effectively.