Navigating Street Vendor Management with Ease

As the usage of the mobile application will increase, the need for a centralised and organised system to manage the data and services provided by the app also became a priority. The CCS wanted to create a dashboard to manage the street vendor mobile application effectively. Additionally, the CCS wanted the dashboard to be managed by local authorities to expedite the assistance time for street vendors.

Key highlights from the stakeholder alignment workshop for the street vendor mobile application managed by the Centre for Civil Society (CCS) and Peepaldesign include :

• Project goal is to manage users and provide a white-label product that can be used by third-party organisations like NHF to assist street vendors.
• Onboarding options for law volunteers and CCS administrators.
• Database of app users and their locations.
• Option to view analytics of complaints.
• Option to create reports to be submitted to government bodies.
• User and data management features.

An effort estimation was conducted based on the results of the stakeholder alignment workshop and the requirements gathered from the client. This estimation provides an estimate of the amount of time and resources required to complete the design of the dashboard, street vendor mobile app, and law volunteer app. The effort estimation takes into account the complexity of the features and functions and the skills, and the overall project timeline. By conducting an effort estimation, the project team can plan and allocate resources effectively, manage project risks, and ensure that the project stays on track and within budget. The effort estimation is a crucial step in the project planning process and helps to ensure that the project is successful and meets the client’s needs and expectations.

These personas were created to help ensure that the dashboard meets the needs and expectations of both CCS and NHF in managing the street vendor mobile application.

This information is used to prioritize the development of the dashboard, ensuring that it meets the needs of both CCS and NHF.

The user complaint flow for the dashboard and app interaction were created to help understand how users will report incidents or complaints through the street vendor mobile application. This flow provides a visual representation of the steps that users will take to report incidents, such as providing information about the incident, reporting location, and submitting the complaint. The complaint flow helps to identify potential pain points and areas for improvement, as well as to ensure that the process of reporting incidents is straightforward and efficient for users.

The user complaint flow will also help developers to understand the desired functionality and user experience for reporting incidents. This information can be used to guide the development of the dashboard and app, ensuring that it meets user needs and expectations. The complaint flow can also be used to identify any technical requirements or challenges that need to be addressed during development.

Visual design options were created as part of the design exploration process to consider the overall look and feel of the dashboard. These visual design options were presented to the client for their feedback and approval. By presenting multiple design options, the client can provide input and choose the direction that they prefer for the design. This process helps to ensure that the final design meets the client’s needs and expectations, and results in a visually appealing and user-friendly solution.