User Journey

Synthesis CheatSheet
Synthesis Cheat Sheet and Tools
by Durgaprasad Vemula|04/17/2018|DesignThinking, Persona, Planning, User Journey, UX, UX Strategy
Synthesis Cheat Sheet and Tools One thing that makes us human is our ability to find...
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Customer Experience Gap in Banks
My Experiences with Banks: An Introduction to Omni-Channel Customer Experiences
by Durgaprasad Vemula|03/17/2016|Customer Experience, User Journey, User Research, UX
Recently, I had to reach out to two MNC banks for requesting past credit card statements...
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Demystifying the Alphabet Soup of CX Terminology
by Durgaprasad Vemula|03/12/2016|Customer Experience, User Journey, User Research
Do you design Omni-Channel Experiences? Then you have probably come across terms like channels, touchpoints,...
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User Research PeepalDesign
UX Approach: Phase-2: Learn about users, their journey and best practices
by Durgaprasad Vemula|02/09/2016|Benchmarking, Persona, User Journey, User Research, UX, UX Audit, UX Process
In phase-1, we discussed a bit about the importance of alignment workshop and a short...
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